Are you a customer-focused professional looking to join a fast-growing, creative, and collaborative team? We are seeking a Wholesale Customer Service Specialist to support a high-volume B2B customer base, manage order communications, and deliver exceptional service for retailers, distributors, and corporate clients.

This role is perfect for someone who thrives in a dynamic environment, enjoys problem-solving, and loves working with a close-knit office team.

Key Responsibilities

• Manage customer service email inboxes with accurate, timely communication.
• Handle B2B customer inquiries, including order status, product questions, and account support.
• Process and manage returns, shipping labels, refunds, and order changes.
• Provide phone-based customer support, including order placement, payment collection, and troubleshooting.
• Track and monitor shipments, order fulfillment, logistics updates, and communicate with carriers.
• Maintain accurate customer data using multiple CRM and ERP systems (SAP experience a plus).
• Act as a communication link between internal teams, retailers, and reps, ensuring seamless order flow.
• Prepare progress reports, customer forecasts, and service updates for leadership.
• Collaborate with team members to identify trends, process improvements, and service enhancements.
• Support general office tasks and jump in wherever needed-team culture is collaborative and flexible.

What We're Looking For

• Previous in-office customer service experience required (B2B customer service strongly preferred).
• Strong order management, communication, and problem-solving skills.
• Ability to work both independently and as part of a team.
• Comfort learning and retaining detailed product knowledge.
• Experience with SAP, ERP systems, or CRM platforms (or willingness to learn).
• Professional, solutions-focused approach to customer issues.
• Must be comfortable in a pet-friendly office (occasional dogs onsite).

Schedule & Work Environment

• Full-time | Monday-Friday | 8:00am-5:00pm (40 hrs/week)
• 100% onsite during training
• Hybrid schedule available after training (2 days remote / 3 days onsite based on performance)
• Office located in the Minneapolis Warehouse District with modern amenities and great walkability.
• Occasional "summer hours" early-out Fridays may be offered.

Compensation

• $20-$22/hr depending on experience
• Contract role from February 16 - July, with potential extension or conversion depending on business needs.

Benefits During Contract

• Medical (MEC), dental, and vision plans
• Hospital indemnity, accident & critical illness coverage
• Life insurance & short-term disability (20+ hrs/week)
• Earned Safe & Sick Time
• Access to discount programs and wellness support
• Celebrate our successes as a team.